Terms & Conditions

These Terms & Conditions ("Terms") are a binding agreement between you ("you", "Client") and Web Runner S.R.L., a company registered in Romania with its registered office at Str. Eroilor 196, Florești, Cluj County, Romania, registered with the Romanian Trade Registry under no. J2025025706003, CUI 51609874 ("Web Runner", "we", "us", "our").

By accessing or using this website (web-runner.net and its subdomains, the "Website"), submitting a form on it, or engaging us for a service, you accept these Terms. If you do not agree, do not use the Website or engage our services.

This document governs the Website itself and any service engagement (custom development, QA, consulting, and similar work) between you and Web Runner. It does not govern your use of any individual Web Runner product with its own account system - see Section 18.

• "Website" means web-runner.net and any pages, forms, or subdomains we operate on it.
• "Services" means web and software development, plugin/app development, QA testing, AI systems work, automation, consulting, and any other digital service Web Runner agrees to provide you.
• "Client" or "you" means the individual or entity using the Website or engaging us for Services.
• "Deliverables" means the code, designs, documents, or other work product we produce for you under a Services engagement.
• "Order" means the proposal, quote, statement of work, or written agreement (including email confirmation) under which a specific engagement's scope, price, and timeline are set.

By using the Website, you agree that you will:

• Use it only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this Website by any third party.
• Not copy, scrape, mirror, or redistribute its content, design, or source code without our prior written consent.
• Not attempt to reverse-engineer, probe, disrupt, or gain unauthorized access to the Website, its infrastructure, or any non-public area of it.
• Not submit false, misleading, or fraudulent information through any form on the Website.

We may restrict or terminate your access to the Website at our discretion if we reasonably believe you have breached this Section.

The Website's contact form and product-specific request forms (for example, the NeuroForge demo-access request) collect the information you type into them - such as your name, email, company, project details, and message - and, where offered, let you attach one file. Submissions are delivered by email to our team; where a form does not offer file upload, do not attempt to include one.

• Only attach files you have the right to share, and do not include images or documents containing sensitive personal data (national ID numbers, financial account details, health information, or similar) unless we have specifically asked you to and agreed on a secure channel for it.
• Attachments are limited in size and file type as shown on the form at the time of submission; we may reject or be unable to process a submission that does not meet those limits.
• We are not responsible for the security of information you choose to include in an upload beyond what is described in our Privacy Policy, and we are not liable for consequences arising from you including sensitive data you were not asked to provide.

When you engage us for a Service, the following applies unless a signed Order between us says otherwise:

• Work is scoped, priced, and scheduled according to an Order agreed before work begins; work outside that scope is treated as a change request and may affect price and timeline.
• You are responsible for supplying accurate requirements, content, credentials, and timely feedback needed to carry out the engagement; delays on your side extend the timeline accordingly and do not entitle you to a discount or refund on account of the resulting delay.
• We deliver work that we have tested and consider fit for the agreed scope at handover. We are not responsible for defects introduced by changes you or a third party make to the Deliverables after handover, or for issues caused by third-party systems, plugins, or services we did not build or do not control.
• Unless otherwise agreed in writing, Deliverables are provided in a working, deployed, or handed-over state as described in the Order; ongoing hosting, monitoring, or third-party service costs are your responsibility unless explicitly included.

• Payment terms (amount, currency, schedule, and method) are agreed in the Order before work begins.
• Invoices are settled by bank transfer or another method we agree with you in writing, which may include an online payment processor such as Stripe or PayPal where we make one available for a given engagement.
• Late payment may result in a pause of ongoing work, suspension of delivered services that depend on our continued hosting or support, and/or late-payment interest or fees as stated in the applicable Order or invoice, to the extent permitted by law.
• Fees are exclusive of VAT and other applicable taxes unless stated otherwise; see Section 16.

Because Services are custom or project-based work rather than off-the-shelf goods, fees for work already performed are generally non-refundable, except as follows:

• Defective-work refunds. if a Deliverable is materially defective - meaning it fails to perform a core function expressly agreed in the Order, through no fault of your own or of a third party you engaged - you may request a refund of the corresponding payment within 30 calendar days of that payment, by emailing contact@web-runner.net with a description of the defect and evidence sufficient for us to reproduce or verify it (for example, screenshots, error messages, or steps to reproduce).
• No refunds for change of mind. refunds are not available because a Deliverable that was built to the agreed scope no longer suits a preference you have changed, or because you did not clearly specify a requirement before work began.
• We will review defective-work refund requests in good faith and respond within a reasonable time, generally within 14 business days, and may offer to remedy the defect as an alternative to a refund where that is reasonably possible within a short time.
• Bank, card, or payment-processor fees and commissions deducted during the original payment or a refund are not refundable by us. Proof of a refund is available on request.
• This policy does not limit any statutory consumer right you may have under applicable law that cannot be excluded by agreement.

• All code, content, and Deliverables we produce remain our property until paid for in full; upon full payment, ownership of the custom Deliverables transfers to you, except for our own pre-existing tools, libraries, frameworks, and know-how, which we retain and license to you for use with the Deliverables.
• We may showcase completed work in our portfolio or marketing, in anonymized or attributed form, unless you request otherwise in writing and we agree.
• Where we license you a plugin, template, or other pre-built product, that license grants you the right to use it as described at purchase - it does not grant a right to resell, sublicense, or redistribute it, unless expressly agreed.
• The Website itself - its design, code, text, and the Web Runner name and logo - is our property and protected by applicable intellectual property law.

Services and Deliverables are provided on an "as is" basis at handover. We do not guarantee uninterrupted uptime of any system we do not directly host and control, compatibility of every third-party plugin, theme, or integration with every future update, or that any system will remain free of defects indefinitely. Where we have committed to a specific warranty period or maintenance term in an Order, that commitment governs for its duration.

To the maximum extent permitted by applicable law, Web Runner is not liable for indirect, incidental, special, or consequential damages, loss of profits, business, or data, or costs of substitute services, arising out of or related to the Website or a Services engagement, even if advised of the possibility of such damages. Our total aggregate liability arising out of a given engagement will not exceed the total fees you paid us for that engagement in the 12 months preceding the event giving rise to the claim. Nothing in this Section limits liability that cannot be limited or excluded under applicable law, including for gross negligence, willful misconduct, or fraud.

All Services and Deliverables include 30 days of limited post-delivery support to address issues in the work as delivered. After that period, ongoing support is not guaranteed unless covered by a separate maintenance agreement or support plan - we will still make reasonable efforts to help with critical, delivery-related bugs that surface later. If you are on a support plan, response times follow that plan's terms; otherwise, we aim to respond to support requests within 24 hours on business days (Monday-Friday).

We reserve the right to decline or discontinue serving a prospective or existing customer, or to restrict service to certain regions, where we identify a compliance risk, sanctions concern, double-taxation complication, or other operational barrier. If your country is not listed in a checkout or Order flow, contact us at contact@web-runner.net - we may still be able to work with you through a manual arrangement.

Business clients: we use the billing information you provide to issue invoices and, where applicable, to validate an EU VAT number via VIES. We are not responsible for an incorrectly issued invoice that results from inaccurate information you supplied. For purchases from outside the EU, contact us directly and we will issue an invoice with your purchase details by email.

Consumer clients: we do not request sensitive personal data to issue an invoice to you, and are not liable for cases where you provided such data unprompted through a form. Never submit a national identification number, full payment card number, or similarly sensitive data through our Website forms; if you believe a Web Runner form has asked you for this, stop and contact us immediately.

We are not liable for intermediary or bank commission fees deducted during payment processing, whether on payment to us or on a refund from us. Proof of payment or of a refund can be issued to you on request.

We aim to keep any documentation, proposal, or product description we provide accurate and current. We are not liable for damages resulting from outdated or superseded documentation; if you are relying on a specific detail for a decision, confirm it with us first.

As of the effective date of these Terms, Web Runner S.R.L. operates under Romania's small-business VAT exemption regime, and VAT is not charged on invoices unless required by applicable EU cross-border rules or unless our VAT status changes. Our VAT status is confirmed on request and reflected on the invoice we issue for your engagement.

The Website uses a cookie-preference system that lets you control optional analytics before anything beyond strictly necessary functionality loads. Details of what is used, and how to change your choice, are in our Privacy Policy and the Cookie Preferences control available on the Website.

This Website links to other products we operate - including Web QA OS, NeuroForge, Macro Gauge, and Cyber-Aegis. Each of those products has, or will have, its own terms of service and privacy policy governing your account and use of that product specifically, presented within the product itself. These Terms govern the Website and Services engagements only, and do not extend to your use of those separate products.

We may update these Terms from time to time to reflect changes to the Website, our Services, or applicable law. The current version always lives at this page, with the "Last updated" date reflecting the most recent revision. Continued use of the Website after a change takes effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Romania, without regard to its conflict-of-law principles, except that if you are a consumer habitually resident in the EU, you also benefit from any mandatory consumer-protection provisions of your own country of residence that cannot be excluded by agreement.

Before initiating formal proceedings, we ask that you first try to resolve any dispute with us informally by contacting contact@web-runner.net. If it is not resolved within 60 days, either party may bring it before the competent courts of Cluj County, Romania, except where mandatory consumer-protection law entitles an EU-resident consumer to bring proceedings in their own country of residence, or to use the EU Online Dispute Resolution platform.

• Entire agreement: these Terms, together with our Privacy Policy and any Order signed by both parties, form the entire agreement between us regarding the Website and the Services covered by that Order.
• Severability: if a provision of these Terms is found unenforceable, the rest remain in effect, and the unenforceable provision is read down to the minimum extent needed to make it enforceable.
• No waiver: our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all our assets, on notice to you.
• Force majeure: neither party is liable for delay or failure to perform caused by events outside its reasonable control, including natural disasters, war, labor disputes, or internet/utility failures.

Web Runner S.R.L.

Str. Eroilor 196, Florești, Cluj County, Romania

Trade Registry no. J2025025706003 · CUI 51609874

Email: contact@web-runner.net